LD14

TQM and Effective Leadership

Objectives:

To enhance the participants’ Knowledge, Abilities and Skills necessary to use the TQM model to improve the effectiveness and efficiency of individuals and teams

Contents:

1-     Weakness to be eliminated

2-     Effective leadership and TQM: A New Way of Managing

3-     Process management

4-     Commitment to quality

5-     Three managerial components of TQM

6-     How to do it?

Who Should Attend?

Executives, managers, supervisors, project managers and team leaders.