The Art of Dealing with Others

Objectives:

·        Defining personality and requirements for personality development at the personal level and at the level of relationship with others.

·        Discussing the necessary skills for dealing with which includes communication skills, creative thinking and problem solving, time management and negotiation skills.

Contents:

1- Understanding Others:

·        What is Personality and techniques of understanding different personality styles.

·        Requirements for developing personality at the personal level.

·        Pre-requisites for personality development at the level of relationship with others.

2- Communication Skills:

·        Communication model.

·        Verbal communication & body language.

·        Conversation and discussion handling skills.

·        Listening and convincing skills.

3- Time Management:

·        Features of time and benefits of time management.

·        Time wasters and how to overcome them.

·        Steps for effective time management.

4- Creative Thinking and Problem Solving:

·        What is thinking and its features.

·        Ideas generation techniques.

·        Thinking, stress and problem solving.

5- Negotiation Skills:

·        Negotiation Process and its components.

·        Success factors of negotiation.

·        Win-win strategy and dealing with others.