| New Page 1 SC04 Advanced Office Management & Effective Management Skills Contents: 1- Professional Image · Job definition and analysis. · Identification of personality type. · Increasing productivity. · Developing a work plan. · Upper management recognition. · Influencing people. 2- Effective Communication · What is communication? · Communication barriers · Use body language effectively 3- Business Letter Writing 4- Dealing with Difficult People 5- Time and Stress Management 6- Organizing Meeting: 7- Filing System |