Effective Communication Skills

Objectives:

• Defining the communication process and its functions.

• Discussing the factors affecting the communication process and effective communication techniques.

• Applying effective communication skills including presentation, discussions handling, listening, convincing and dealing with objections.

• Defining the basic principles of written communication and types of reports.

Contents:

Effective Communication

• Communication: Process and functions.

• Factors affecting the communication process and understanding personality styles.

• Forms of Communication: Verbal communication and body language.

• Types of management communication.

Time Management

• Benefits of time management.

• Time wasters and how to overcome them.

• Steps of successful time management.

Speech Skills

• Factors affecting speech delivery.

• Steps of enhancing voice.

Convincing Skills

• Factors affecting convincing others.

• How to convince others.

Conversation & Discussion Handling

• Basic principles of effective conversation handling.

• Required skills for handling conversations.

Handling Objections

• Types of objections.

• Techniques of overcoming objections.

Listening Skills

• Difference between hearing and listening.

• Features of effective listening.

• Techniques for developing listening skills.

Written Communication

• Specification of good reports.

• Types of reports.